Last updated: November 8, 2026
We want you to feel safe ordering from Viney Author. This page explains clearly when you can get a refund.
Book Writing & Publishing Plans
Before work starts: if you cancel before we begin writing your book, we refund your full 50% deposit.
After we send your draft: once your draft has been delivered, payments are not refundable. Instead, you get free changes to make sure the book matches your story.
Audiobook Production
Before work starts: if you cancel before we begin producing your audiobook, we refund your full 50% deposit.
After delivery: once your audiobook files have been delivered, payments are not refundable. We will gladly fix any mistakes in the narration.
Publishing Only ($89)
Before submission: if you cancel before we submit your book to Amazon, we refund your full payment.
After submission: once your book has been submitted to Amazon, this payment is not refundable.
Fast Delivery Guarantee
If we miss our promised delivery date, your second payment is reduced by 10%.
How to Request a Refund
Email us at hello@vineyauthor.com with your name and order details. Approved refunds are sent back to your original payment method, usually within 5 to 10 business days.